Within Homes

We offers multiple ways to make payments for your order. We accept all major Credit/Debit Cards, UPI and Net Banking transactions.

All your Debit/Credit information remains confidential. Our trusted payment gateway is compliant with the highest standards in the payment processing industry to make sure your personal information is safe.

RETURN PROCESS

Please raise a Return Request within 48 hrs of delivery by call/WhatsApp our Customer Service at +91 77449 58943 or mail us at support@within.homes

You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to (you can mail the picture in the first step, for a faster process). Our team will check the details in reference to its eligibility of return.

We will then get back to you with your Return Request Status within 2-3 working days of receiving your request mail/WhatsApp with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 working days for delivery at our warehouse.

Once the merchandise is back at our warehouse, the refund process will get initiated within 7 working days of receiving it. Read further for important details.

POINTS TO REMEMBER:

• Product must be returned with the original packaging, shipping label (pasted on the packet), invoice etc.
• Product should be unused and in the original condition.

We  reserves the right to do a thorough quality check of the product before issuing a store credit or refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit.

Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict the policy of ‘Terms of Use’ would prevail by filling up the Contact Us form.

RETURN POLICY

A product is only eligible for return under the following conditions:

• A wrong product has been dispatched and in the event that a product is not the item selected during order confirmation.
• If you identify a quality or a manufacturing defect on the received product.
• If the product is received in a damaged condition.

Note: Please do not accept any package if it is tampered or damaged upon delivery. 

To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.

REFUND POLICY

All refunds will be processed within 7 working days of receiving the merchandise back at our warehouse.

All other refunds will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days.

Any NEFT transactions takes about 5 working days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.

CANCELLATION POLICY

Any cancellation requests will only be accepted if they are made within 24 hrs of placing the order and a full refund will be issued for it. No cancellations will be entertained once the package is in transit.

The customer needs to raise a cancellation request to the Customer Service by mailing us at support@within.homes . We will refund the amount by the same mode the customer paid to us. 

DISCLAIMER:

All conditions as mentioned above may not be implied by laws and are limited to the durations and conditions as mentioned and addresshome.com shall not liable for any incidental, special or consequential damages, human injury or losses including but not limited to loss of business, profits or use whether in an action in contract or based out of or in connection with the use or performance of the product. In continuation to the above, the conditions shall not affect the other provisions and also the customer’s statutory rights under applicable Indian laws.